To all Pinto customers – IWS welcomes you!
As part of this transition, we are upgrading our billing and payment systems to a simpler, more secure platform, Billtrust. You will be receiving your first invoice from the new system within the next 30 days. This will include instructions to sign up for the Billtrust portal and a unique token to enroll. Until you receive your new invoice, please continue to make your payments as usual.
The following changes will take place on July 7, 2025:
AutoPayments: Any existing autopay or ACH arrangements will no longer be active as of July 7, 2025. You will need to re-enroll for AutoPayments in the Billtrust platform.
Pintoservice.com: The bill pay portal (Encore) on pintoservice.com will no longer be active as of July 7, 2025.
Mailing address for paper checks should be updated to: Interstate Waste Services PO Box 554744 Detroit, MI 48255-4744
For assistance please contact us at Payments@interstatewaste.com or Billing@interstatewaste.com for further assistance. If you require any further payment information, live representatives are available Mon – Fri 8am-5:30pm (EST) at 866-DIAL-IWS or 1-973-623-7600