To all Pinto customers – IWS welcomes you!
As part of this transition, we have upgraded our billing and payment systems to a simpler, more secure platform, Billtrust. You should have already received your first invoice from the new system. This invoice includes instructions on signing up for the Billtrust portal and a unique token to enroll.
Additionally, the following changes are in effect as of July 7, 2025:
AutoPayments: Any existing autopay or ACH arrangements are no longer active as of July 7, 2025. You need to re-enroll for AutoPayments in the Billtrust platform.
Pintoservice.com: The bill pay portal (Encore) on pintoservice.com has been replaced by Billtrust as of July 7, 2025.
Mailing address for paper checks should be updated to: Interstate Waste Services PO Box 554744 Detroit, MI 48255-4744
For assistance please contact us at Payments@interstatewaste.com or Billing@interstatewaste.com for further assistance. If you require any further payment information, live representatives are available Mon – Fri 8am-5:30pm (EST) at 866-DIAL-IWS or 1-973-623-7600