QUESTIONS

Fill out our Dumpster/Container Rental Request Pricing Form. Our customer service representatives can help you get that Roll-Off to your site quickly! For size and capacities of our Roll-Off Containers please refer to our Container Sizes & Specifications page.

The MyIWS Portal is Interstate Waste Services’ self‑service customer portal that allows customers to manage their waste and recycling services online at any time. Through the portal, customers can make online payments and view and manage key account details such as the following:

Account Info:

• View and update contact information
• Customize notification settings (Email / SMS)
• View service schedules, frequency, and rates
• View open invoices and account balances
• Access Billtrust to make payments

Service Info:

• Report a missed pickup
• Schedule bulk pickups
• Request container replacements
• Order roll‑off containers or request swaps

 

We accept:

• All major credits cards (please note a convenience fee may apply)
• Debit cards
• Checks (via mail to: Westmont Lockbox, Interstate Waste Services, PO BOX 88500, Chicago, IL 60680-88500)
• Checking account/ACH

Please note: Convenience fees will not be applied to personal debit cards – our payment systems can distinguish debit from credit and will not process the fee.

The Environmental Recovery Fee (“ERF”) is an enterprise-wide recurring fee that is a set percentage of all invoice charges, except taxes. It is not a tax, surcharge or fee mandated by or remitted to any governmental or regulatory agency. The ERF is intended to help IWS recover both direct and indirect costs associated with the operation of its collection, transfer, landfill, recycling and landfill gas-to-energy services and facilities in an environmentally sustainable manner, and it includes an amount designed to achieve an acceptable operating margin. IWS monitors these costs regularly and may, in its sole discretion, adjust the ERF fee in its discretion.

​The best and fastest way to remove your account from Credit Hold is to pay your outstanding bill in full through our BillTrust Payment Portal. (Please allow 2-3 business days for payment to post)

If you are unable to make the payment in full or if you’d like to set up a payment plan, reach out to us at 1-866-DIAL-IWS. We are happy to work with our customers to find ways to avoid gaps in service.

If you have already set up an account through the BillTrust Payment Portal, you will be able to access past statements online. Alternatively, you can request your previous statements by emailing billing@interstatewaste.com.

Construction/demolition/renovation debris, bulky and household items, and yard waste.

If you have questions regarding acceptable items, please call customer service 1-866-DIAL-IWS (1-866-342-5497).

No dirt, liquids, car parts, tires, compressed air/propane/gas tanks, paint cans, batteries, equipment with gas or oil still inside, medical waste or any hazardous materials. If you are unsure your items will be accepted, please call customer service 1-866-DIAL-IWS (1-866-342-5497)

Please note: If you are disposing of refrigeration units in an open-top/roll-off, the doors must be removed and the unit must be Freon free. Freon must be removed professionally, and the unit tagged by a certified technician.

If you have additional trash beyond what your service agreement includes—or if you need to dispose of a bulk items such as furniture, wood, appliances, etc.—please schedule a pickup through the MyIWS customer portal. All bulk pickups must be arranged in advance, and you can easily submit your request online through the portal.

If you experience any issues using the portal, we’re here to help!

Call 1-866-DIAL-IWS (1-866-342-5497)

Please submit your request through the MyIWS customer portal, where you can quickly schedule an extra pick-up if your containers are full or you anticipate additional volume.

If you experience any issues using the portal, we’re here to help!

Call 1-866-DIAL-IWS (1-866-342-5497)

Bulk items require a scheduled pick-up. Please submit your request through our MyIWS customer portal, where you can easily schedule service and view any applicable charges.

If you experience any issues using the portal, we’re here to help!

Call 1-866-DIAL-IWS (1-866-342-5497)

Generally accepted bulk items include furniture, carpeting, household appliances, hot water tanks, mattresses, and bikes/treadmills. Acceptable items may vary by town or city.

Please note that some bulk items require special preparation (e.g., removing Freon from refrigerated units, cutting carpet to size) or may need a specialized truck for collection.

Yes, the doors must be removed and the unit must be Freon free. Freon must be removed professionally, and the unit tagged by a certified technician.

TVs, electronics, tires, items containing lithium batteries, and small engines.

Many municipalities offer electronic recycling facilities or free recycling drives for residents. Check with your local city/town.

For Action customers in New York City: No, you don’t need to reschedule your pickup as we will resume your regularly scheduled service after the Holiday. If you cannot wait for your next serviceable day, please contact us at 973-623-7600, or customerservice@actioncarting.com to reschedule. Please note, we do not issue credits for service days that fall on holidays.

For IWS customers in New York & New Jersey: You do not need to call us to reschedule, but there will be a delay in your service. Please check your email, or our Facebook/Instagram accounts for the most up to date recovery schedule.

To help ensure your service is completed as scheduled, clear snow, ice and storm debris from any access ways including driveways, alleyways, loading docks, entrances and gates.  Walkways used by the driver should be clear and containers must be freewheeling, not frozen in place, and easily movable for service.

If you are a residential customer receiving driveway or backdoor service and are unable to fully clear your driveway, please place your totes at the curb prior to service to help avoid potential service interruptions.

If you have a compactor, please ensure that snow and ice are cleared from the entire unit. Keeping snow and ice at least 3 feet away from the power unit can help prevent sluggish or unresponsive controls caused by frozen hydraulic lines.

If access areas are not properly cleared, the driver may be unable to safely service your location.