QUESTIONS

Call our Customer Service department 1-866-DIAL-IWS (1-866-342-5497). Our agents are very knowledgeable and are eager to help!

Monday – Friday 8:00am – 7:30pm EST
Saturday 8:00am – 12:30pm EST

Online: BillTrust Payment Portal

Mail: PO Box 554744 Detroit, MI 48228-4744

Phone: 1-866-DIAL-IWS (1-866-342-5497)
Please have your account number and invoice number.

All customers, IWS and Action, residential and commercial are eligible for online billing. Visit the BillTrust Payment Portal and click the “Sign Up Now” button. You will need both your account number and enrollment token number to complete your sign-up, which can both be found on your invoice. Continue to follow the prompts online to set-up your account.

The Fuel Recovery Fee (“FRF”) is a recurring fee that is a set percentage of all invoice charges, except taxes. It is not a tax, surcharge or fee mandated by or remitted to any governmental or regulatory agency. The FRF is intended to help IWS recover both direct and indirect costs associated petroleum-based products including, but not limited to, diesel fuel, oils, lubricants, plastics and related products. IWS monitors these costs regularly and may, in its sole discretion, adjust the FRF fee in its discretion.

Credit and debit card transactions post within 1-3 business days. Checks can take up to 4 weeks to process and post to your account. If you are concerned about your next payment posting and a potential credit hold, please feel free to call customer service. We are happy to work with customers to prevent any gaps in your service.

Please email billing@interstatewaste.com or to speak with a billing representative please call 1-866-DIAL-IWS (1-866-342-5497).

Whether it’s a change to your service day, adding a pick-up, or increasing your service level, our customer service team is standing by to help! Call or email us 1-866-DIAL-IWS (1-866-342-5497) or customerservice@interstatewaste.com

If your business will be closed for an extended period of time, please notify us 2 weeks in advance so we can update routes and suspend billing. We cannot honor requests placed after the time period for which your business was closed.

Please be sure to have your materials out for pick up THE NIGHT BEFORE your service day.

For Action NYC customers, your pick-up runs overnight. The morning of your pick-up is considered to be your pick-up day. For example, if your containers/agreement reads “Tuesday” pick-up, you should put your waste & recycling out Monday evening. Your route will begin on Monday evening (7pm) and will run until Tuesday Morning (7am). We consider this a Tuesday pick-up.

Action routes in New York City run overnight between the hours of 7:00pm – 7:00am.

IWS routes in New York and New Jersey run during the day, generally between the hours of 5am – 5pm.

For residential customers, if you think your pick-up was missed, please call us as soon as possible. We will work to get a truck to your location ASAP.

For Action NYC customers, routes generally run overnight until 7am. If your waste and recycling has not been picked-up by 9am on your service day, please call us 1-866-270-9900.

For residential customers, if you think your pick-up was missed, please call us as soon as possible. We will work to get a truck to your location ASAP.

For IWS commercial customers, please call us if you think you many have been missed and will we get a truck to you ASAP.

For Action NYC customers, routes generally run overnight until 8am. If your waste and recycling has not been picked-up by 9am on your service day, please call us 1-866-270-9900.

First step is to file a police report with your town. Then call us, and we will get a replacement toter out to you ASAP.

Call us! 1-866-DIAL-IWS (1-866-342-5497) New toters are $65.

If available, we also offer gently used replacement toters for $35. They are in excellent condition, have been power washed and even have a sweet berry scent.  

We accept plastic bottles & jugs, aluminum & steel cans, newspaper, cardboard, and paper.

We can NOT accept, plastic bags, hazardous or electronic waste, medical sharps, glass, or Styrofoam.

Cardboard must be tied and bundled. Please note, we do not accept cardboard in plastic bags.

All other single stream recycling must be in clear or transparent bags.

Action’s standard collection routes do not operate on the following holidays.

NOTE: If your collection falls on any of the holidays listed above, please contact our customer service team to reschedule your pick-up.
1-973-623-7600, or e-mail customerservice@actioncarting.com

IWS collection routes do not operate on the following holidays.

NOTE: If your collection falls on any of the holidays listed above there will be a delay in your service. Please check your email, or our Facebook/Instagram accounts for the most up to date recovery schedule.

Each county has different regulations for disposing of waste, there may be municipal restrictions on where you are able to dispose your waste.

If you are a resident, please call your local Transfer Station for inquiries. Click here to visit our facilities page for contact information at each of our Transfer Stations.

For the safety of our customers and employees, residential customers must call ahead to the Transfer Station to set up a drop-off at the permitted location. Please be sure to bring a form of ID (as proof of residency), and a form of payment.

Accepted waste types are listed by location on our facilities page. Please click here to visit our facilities page.

For New Jersey residents, visit the NJDEP site for waste class definitions: https://www.nj.gov/dep/dshw/lrm/type.htm