"As Village Manager in the Village of Walden, I have grown to expect a high standard of care from all of our contractors. IWS is no exception. IWS staff is always quick to respond to any situation we have in our Village. From their drivers and laborers to their office staff, IWS makes it a priority to respond to our call. In our last contract, the Village went to Village-wide collection with one contractor for all properties. This has been the best decision for our community. We have created a single contractor for all of our waste management needs. This has streamlined the waste management process for our municipality. The IWS supervisors check with our office staff every day they are in the Village to assure there are no issues. The IWS office and marketing staff assure there are no billing concerns and that our service standards are being met. Marisa Kellerhouse and Dean Pegnataro are invaluable IWS employees, always willing to take the time to assure we are satisfied customers. These two employees are really the icing on the cake. We are pleased to have them as our contractor and although the public bidding process may change that in the future, I will be thankful for the time and service we have received from them during this contract period."
John J. Revella, Esq.
Village of Walden