IWS Frequently Asked Questions (And Informed Answers)

What do I do if my trash was not picked up?

Please contact our office so that we can send a recovery truck to your location.

What if I have extra items or more trash than usual?

If you have additional rubbish of greater volume than the agreed upon service we provide to you – or should you have a bulk item such as furniture, an appliance, etc., you must call the office to schedule a pickup. Please call and notify our team and let us know what additional items you will be disposing of. There may be an additional fine depending on the item(s).

What if my pickup falls on a holiday?

Should your service day fall on a holiday, please call the office if you need to reschedule. We will gladly substitute another weekday for you. We do not issue credits for service days that fall on holidays. See our holiday schedule.

How do I suspend my service for vacations or renovations?

If you will be closed for an extended period of time, we must be notified in advance to suspend billing. We cannot honor requests that were placed after the time period for which your business was closed.

Where do I store my container?

For the safety of our drivers and employees, during winter weather, please make sure no snow and/or ice is blocking in your container or compactor. Please make sure that there is a clear way for our trucks to access these containers at all times.

When do I put my trash and recycling out?

Please be sure to have your materials out for pickup THE NIGHT BEFORE your service day, unless prior arrangements were made with your sales rep or our customer service department.

Who do I contact in regard to my bill?

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or to speak with a billing representative please dial 1-866-270-9900 and press 4.

Additional questions?

Call us at 1-866-Dial-IWSand or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.